Consumer rights solicitors

In some way or another, we are all consumers. From our day-to-day purchases to large investments, we expect the shopping experience and the products we buy to meet a certain quality. When a purchase doesn’t go to plan or your consumer rights are breached, Talbots Law will be there to put things right.

As a consumer, it’s natural to expect your daily routine to run smoothly. From your morning coffee to the holiday you book in your break, you expect to receive the service that’s been advertised. So, what happens when a company lets you down? If a product you purchased was faulty or not up to the standard you expected, there’s more you can do than complain. Every day, our solicitors work with people from all walks of life to negotiate reimbursement from businesses who haven’t delivered the product or service they originally promised.

[dsm_mega_menu dsm_menu_item_current_active_color=”gcid-a315bced-ef7e-4dde-bd7b-b1b1517585bf” _builder_version=”4.20.2″ _module_preset=”default” dsm_menu_text_font=”|600|||||||” dsm_menu_text_text_align=”center” dsm_menu_text_font_size=”15px” custom_margin=”|||||true” custom_padding=”14px|14px|14px|14px|true|true” global_colors_info=”{%22gcid-a315bced-ef7e-4dde-bd7b-b1b1517585bf%22:%91%22dsm_menu_item_current_active_color%22%93}” theme_builder_area=”post_content”][dsm_mega_menu_child dsm_menu_label=”Property ” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” parentOrderClass=”dsm_mega_menu_0″][/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”Buying at auction” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” parentOrderClass=”dsm_mega_menu_0″][/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”Housing disputes” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” parentOrderClass=”dsm_mega_menu_0″][/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”Investment and buy to let” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” parentOrderClass=”dsm_mega_menu_0″][/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”New builds” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” parentOrderClass=”dsm_mega_menu_0″][/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”Planning law” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” parentOrderClass=”dsm_mega_menu_0″][/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”Remortgaging” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” parentOrderClass=”dsm_mega_menu_0″][/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”Tenancy agreements and deposits” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” parentOrderClass=”dsm_mega_menu_0″][/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”Transfer of title” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” parentOrderClass=”dsm_mega_menu_0″][/dsm_mega_menu_child][dsm_mega_menu_child dsm_menu_label=”Residential development” _builder_version=”4.20.2″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” parentOrderClass=”dsm_mega_menu_0″][/dsm_mega_menu_child][/dsm_mega_menu]

May Bank Holidays

All our offices will be closed on Monday 6th May and on Monday 27th May to celebrate the Bank Holidays. We apologise for any inconvenience this might cause to our clients.

Our Team

(click to find out more)

Why choose Talbots’ consumer rights solicitors?

At Talbots Law, we believe every consumer deserves legal protection. That’s why we work every day to stick up for the rights of individuals who have been mislead or disappointed by a product or service they received from a company, no matter how large the organisation.

How do we do it? With a team of qualified consumer rights solicitors who are not only passionate about what they do, but highly experienced in achieving a client’s desired outcome. Using tactical negotiation techniques and thorough investigation skills, we’ll ensure that your consumer rights are respected and you receive adequate compensation for your trouble.

Why do we do it? Because when we work with you, we see you as more than just a client. Loyalty is the cornerstone at Talbots Law, and nothing is more rewarding for us than putting things right for our clients.

What are my rights as a consumer?

Consumer rights exist to prevent people and organisations in power from misusing their position in unfair or discriminatory ways.

As a shopper, you should be able to rely on a trader to provide you with a product that is of satisfactory quality, is fit for purpose and is exactly as described. For example, if you ordered a product online and upon arrival you noticed it was nothing like the original image, you would be within your rights to take legal action.

Similarly, if a product you purchase is faulty and breaks within the first few usages, you have a right to complain. For example, you wouldn’t expect a pair of shoes to fall apart after one wear.

My consumer rights have been breached. What can I do?

Your first step should be to seek sound legal advice regarding your next steps.

It could be that you wish to make a claim against the company or individual; and if so, our consumer rights solicitors will be fully prepared to assist you in doing so. In order to make a claim, you’ll need evidence of the poor service or faulty product. In the case of faulty products, taking a photograph upon purchase (or arrival if bought online) will strengthen your case, as it will prove that the item was faulty or in bad condition from moment of purchase. If you received poor service in a shop or restaurant, noting down the name of the individual as well as the time and date of the occurrence will act as evidence to support your claim.

If you have experienced poor customer service or you received a product that was not up to the standard you expected, call the team of consumer rights solicitors at Talbots Law today on 0800 118 1500.

Ask us a question

We’re here to help. Please fill in this simple form and we’ll get back to you as soon as possible.

We’ll only use this information to handle your enquiry and we won’t share it with any third parties. For more details see our Privacy Policy.

What's new at Talbots?

60 mins advice from
£150 inc. VAT

Click below to download our
FREE legal guides

This is

Our Story

Who we really are

We're Talbots Law, a firm of solicitors in the West Midlands and Worcestershire. We offer you all the usual legal services, like wills, employment advice, divorce, business services and help moving home, but where we're different is the way we offer them.

How we work

We're Talbots Law, a firm of solicitors in the West Midlands and Worcestershire. We offer you all the usual legal services, like wills, employment advice, divorce, business services and help moving home, but where we're different is the way we offer them.

The Talbots story

When we opened our doors for the very first time, we offered Conveyancing services from an office in Stourbridge. That was 1991. We still do that but much has changed.

What our clients say about us

Latest news

Landlord’s Consent to Assign: What Every Landlord and Tenant Should Know

« Older Entries

May Bank Holidays

All our offices will be closed on Monday 6th May and on Monday 27th May to celebrate the Bank Holidays. We apologise for any inconvenience this might cause to our clients.