Call Us On 0800 118 1500

Our Stourbridge office is currently undergoing remedial work. As of Monday 27th April, the office is operating temporary opening hours: 8am – 1pm, Monday to Friday. We apologise for any inconvenience this may cause.

Consumer Rights Solicitors

Consumer disputes can affect anyone — whether you’re a business dealing with a complaint or an individual who has received faulty goods or poor service.

Our consumer rights dispute solicitors act for both individuals and businesses, and for both claimants and defendants. We provide clear, practical advice to help you resolve disputes quickly and with confidence.

Enquire Today

Our specialist team of Consumer Rights solicitors are here to help.

two people stand over a desk shaking hands

We regularly advise:

  • Individuals bringing claims against retailers or service providers
  • Individuals defending claims or disputes
  • Businesses responding to consumer complaints or claims
  • Businesses bringing claims to recover losses or enforce contracts

Whatever your situation, we help you understand your rights and the best way forward.

Find out more about consumer rights disputes in our frequently asked questions below.

Get in touch with our team today to arrange a meeting with one of our experts. Call us on 0800 118 1500 or complete our form below.

Why Should I Trust Talbots Law With My Consumer Rights Dispute?

Director disputes require more than technical legal knowledge. They demand commercial insight, strategic thinking and an appreciation of how businesses operate in the real world.

At Talbots Law, our director dispute solicitors are known for combining legal expertise with a practical, business-first approach. We act for directors across a wide range of sectors, from owner-managed businesses and family companies to SMEs and larger corporate organisations.

Why thousands of people choose Talbots Law:

  • Recognised quality – We are among the first firms in the region to achieve the prestigious Lexcel quality mark and proudly hold rankings in the Legal 500 and Chambers & Partners for our dispute work.

  • Trusted by clients – With thousands of 5-star ratings on Trustpilot and ReviewSolicitors, our reputation speaks for itself.

  • Specialist dispute expertise – Our Dispute Resolution team has extensive experience handling disputes with sensitivity and authority.

  • Clear and transparent pricing – We provide upfront cost estimates and practical fee options wherever possible.

Our aim is simple: to resolve disputes efficiently and help you regain control and clarity.

Frequently asked questions

Can you help me make a claim?

If you’ve received faulty goods or poor service, we can help you:

  • Recover refunds, repairs, or replacements
  • Pursue compensation
  • Enforce your consumer rights
Defending a Consumer Claim

If a claim is made against you, we:

  • Assess the strength of the claim
  • Advise on your position
  • Handle correspondence and negotiations
  • Represent you in court if required
Can a business take action against a customer?

Yes — for example, where there has been non-payment or breach of contract.

Can you help me strengthen my Contracts and Terms & Conditions?

For businesses, we help reduce risk by ensuring:

  • Terms and conditions are clear and enforceable
  • Policies reflect current consumer law
  • Disputes are less likely to arise
Do you offer Alternative Dispute Resolution? (ADR)

We aim to resolve disputes without court proceedings wherever possible through:

  • Negotiation
  • Mediation
  • Settlement agreements

Our Consumer Rights Team are here to help

Contact us for a confidential, no obligation chat.

Our Consumer Rights Team are
ready to help you!

Our Consumer Rights Team

What our clients say about our Dispute Team

I am delighted to recommend Jagdip Bains, the Head of Commercial Dispute at Talbots Law. I have had the pleasure of working closely with Jag and can confidently say that she is an outstanding professional in her field. Jag’s meticulous attention to detail, tenacious mindset, and can-do attitude make her my go-to lawyer for any commercial matters.

Jag’s exceptional communication skills enable her to effectively convey complex legal concepts to clients and stakeholders. She has a remarkable ability to navigate intricate disputes and find practical solutions that align with clients’ objectives. Jag’s warm personality further enhances her professional approach, making her a pleasure to work with.

As the head of the commercial dispute team, Jag consistently demonstrates her expertise and dedication. She is an invaluable asset to Talbots Law, and her contributions have undoubtedly made a positive impact on the firm’s success. Without hesitation, I highly recommend Jag as a trusted and reliable lawyer for any commercial matters.

Had a great experience with Martin from this team who demonstrated a lot of honesty and integrity, and helped us to save unnecessary costs where relevant.

Do you need any extra support?

Managing Your Company

Trusted Legal Partners for your Business

Property Disputes

Property problems? Get clear advice.

Debt Recovery

Get paid what you're owed.

Family Law Support

Empathetic, expert family support

Secret Link