Complaints Procedure

How to Raise a Concern

We take all feedback seriously and will do our very best to resolve any issues quickly and fairly. In the first instance, it’s often helpful to speak directly to the person working on your case. Many concerns can be resolved at this stage with a simple conversation. If you would prefer, or if the issue remains unresolved, you can make a formal complaint.

Making a complaint will never affect the way we handle your case. You can read our full complaints procedure by [clicking here].

Our Complaints Team address is Ground Floor, Unit 7, Waterfront Business Park, Waterfront Way, Brierley Hill, West Midlands, DY5 1LX Telephone: 01384 889499 Email: complaints@talbotslaw.co.uk

Independent Help and Guidance

If you are worried about our behaviour – for example, issues such as dishonesty, misuse of money, or unfair treatment because of your age, disability or another characteristic – you can raise your concerns directly with the Solicitors Regulation Authority (SRA).

What if We Cannot Resolve Your Complaint?

If we are unable to resolve your complaint ourselves, you can contact the Legal Ombudsman, who provides an independent complaints handling service. They will look into your concerns impartially, and this will not affect your case with us.

Before the Legal Ombudsman can investigate, they will check that you have tried to resolve the matter with us first.