All our offices are open!
Although we reverted to lockdown in January, please be assured that we continue to operate as normally as possible, whilst government legislation allows us to do so.
Over the past months, we have taken every measure to ensure that our offices are Covid-secure, from temperature-checking all our staff, every day, to providing face masks, hand sanitiser, to maintaining social distancing and holding virtual meetings wherever possible, to ensure health and safety for both our clients and staff.
In light of the latest lockdown following the increase in cases, we have further enhanced our working practices by:
- Decreasing the number of people in any given office at the same time
- Forming "work bubbles" to decrease the risk of transmission
- Increasing space between staff working in the offices, where necessary
- Following the most recent government guidance to advise staff to wear face-coverings at all times whilst in the office
We are also supporting the NHS Test & Trace app to help reduce the spread of COVID-19. Please help keep each other safe by scanning the QR code on your Smartphone when you visit our offices, and find out more about the app here:https://www.covid19.nhs.uk/
If you have a specific question that isn’t covered in our below FAQs, please call us on 0800 118 1500 or 01384 445850, so that we can help you.
Please do not visit any of our offices if you are showing any symptoms of COVID-19 (high temperature, persistent cough, or loss of taste and smell).
Can I just turn up and see my lawyer?
Our staff are working on a rota basis between working from home and working in the office. It is essential that we limit face to face meetings, but if it is absolutely necessary, then please call and make an appointment. We will only allow one client in our reception area at a time. Making an appointment will mean that any waiting time outside is kept to a minimum, and you should be able to see your lawyer immediately. If you turn up on the off chance that your lawyer is available, then you may be disappointed.
Are all your offices open?
Yes, all our offices are open, but the doors may be locked for the safety of our staff and clients. If that is the case, please ring the doorbell.
I don’t need to see a lawyer, can I just call in and drop off some documents, ID etc?
Because only one person will be allowed in reception at any time, it really is essential that you call first and pre-arrange a time so that any waiting is kept to a minimum, and you can keep your visit as short as possible. If you simply want to drop off documents and they are in a sealed envelope, clearly addressed to the lawyer handling your matter, then you can push the envelope through our letterbox. Our receptionists will ensure that it reaches the addressee for you.
I made an appointment – why would I still need to wait?
We hope that any waiting time will be kept to a minimum but, unfortunately, meetings may overrun, and a short wait may be unavoidable. If you do need to wait in a queue outside, then please make sure that you stand 2 metres away from the person in front of you.
What safety measures are in place in your offices and meeting rooms?
Offices: our staff are working in the office on a rota basis, so that there are fewer people at any one time, making it possible to adhere to the distancing rules. Every employee has hand sanitiser and cleaning materials for their own desk space, which they will clean on arrival and before departure each day. They will also use hand sanitiser before meeting any clients, and will observe the 2m social distancing rule at all times.
Additionally, we are now using non-contact thermometers to check the temperature of all our staff when they arrive at our offices each day - just another measure to make sure that we minimise risk to both our clients and staff.
Meeting rooms: We have Perspex screens, sanitiser and cleaner in all our meeting rooms. Meeting rooms are cleaned before every meeting.
Reception area: Our reception areas have tape marking 2m distance from our receptions, and we ask all our clients to respect this distancing measure.
When you arrive, we ask you to come in through the front door and leave by the fire exit, where this is possible. We do understand that some clients will need to use the fire exit for both entry and exit, to avoid steps, and if this is the case, please tell your lawyer when making an appointment.
For reassurance on how we are managing the health and safety risks in our offices, you can download our individual office risk assessments here:
You can also read how we are managing the risk of incoming mail at all our offices here
Should I wear a mask and bring my own hand sanitiser?
Government guidance means that we must ask all visitors to our offices to please wear a face covering, for our safety, and for your own. If you forget your covering, our reception staff may have a small supply and will be able to provide you with one for a nominal 50p donation to our nominated charity. Our staff also wear masks at all times, other than when they are seated at their desks.
We are aware that there will be visitors to our offices who are exempt from face coverings - if this affects you, please discuss with your legal team before attending your appointment so that we can ensure that your meeting room has a perspex screen.
If you are exempt, please bring either a letter from your GP confirming, or you can access further details of the Sunflower Scheme for hidden disabilities here: https://hiddendisabilitiesstore.com/ where you can purchase a lanyard, or apply for a card that you may show in places where masks are mandatory. Alternatively, this link will take you to the Government website where you are able to download and print a card that confirms your exemption: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own.
Please sanitise your hands when you arrive, before your meeting. You can either bring your own, or we have hand sanitiser available in our reception areas for your use.
Are you open on Saturdays?
Not yet, but you can still call our New Enquiries Team on 0800 118 1500 on Saturdays until 12 noon. Please check our website and social media pages for news of when normal Saturday openings will resume.
Will my house sale/purchase still go through?
The Housing Minister has indicated that house moves can continue under the tiered system, and during the current lockdown. Please be assured that all our property teams are working incredibly hard to progress your house purchase or sale and, subject to further government advice, we anticipate that we can still complete your matter. For more information on current expected timescales and the temporary stamp duty holiday, please click here
I want to pay a bill – what are my options?
- We would still prefer our clients to please pay by bank transfer wherever possible, or a debit card payment using our secure online service on our payment page.
- If you are already attending an appointment at our Stourbridge office, then reception will be able to process a payment for you at that time.
- You can call our finance team on 01562 540908 who can take payment over the phone.
- Cheques are accepted, where other means of payment are not possible, but obviously we want to minimise cheque handling at this time.
- If you want to come into the office specifically to pay your bill, please call 01384 445850 to make an appointment with reception before setting out.
- Cash can only be accepted at our offices, in person, but strictly by appointment so that a receipt can be issued
I have to attend Court - is this possible?
Yes. Courts and tribunals are exempt from closure and you will be permitted to leave home to attend.
Can I still send documents to you rather than making an appointment and bringing them in?
Yes please - if you need to send documents to us, please scan and email directly to the legal team handling your matter. If you are unable to scan, please post your documents to any of our offices and we will make sure they reach the right person. If you have a smartphone you can use a downloadable free app that will allow you to scan using your phone and then email documents to us. We are using Genius Scan which is quite simple and effective: https://thegrizzlylabs.com/genius-scan If you scroll to the bottom of their home page, you will see links to free downloads on Apple and Android devices.
I need a solicitor to swear a document / verify an ID1 form – can you do this?
Yes we can, but by appointment only - please call 0800 118 1500 to book
I’m not a client but I want to talk to someone about your services and whether you can help me with a legal problem – who should I call?
Please call our New Enquiries team on 0800 118 1500, Monday to Friday 8am - 6pm, and Saturday mornings from 9am to 12pm. Please note that we have restricted staff to answer the phones on Saturday mornings, so we kindly ask for your patience if you are unable to get through immediately.
Our social media channels are also kept up to date with all developments as and when they arise. Please follow us on Facebook, Twitter and LinkedIn:
For more information please contact us