All our offices are open!

Update 25th January:  In line with the recent announcement by the Government, that Covid-19 Plan B measures will end, it will no longer be compulsory for visitors or clients to wear face masks with effect from 27th January.  

We will continue to follow the very latest advice and latest legislation, and will continue to proceed with caution in order to protect our staff and clients to the best of our ability.  Our local authority has previously praised the excellent and extensive measures that we have had in place across the business.  As a result, combined with the continued cooperation from both clients and our staff, we have had a miraculously low transmission rate within our offices.

Over the past months, we have taken every measure to ensure that our offices are Covid-secure, from temperature-checking all our staff, every day, to providing face masks, hand sanitiser, to maintaining social distancing and holding virtual meetings wherever possible, and many of those measures are still in place, across all our offices.

We are also supporting the NHS Test & Trace app to help reduce the spread of COVID-19.  Please help keep each other safe by scanning the QR code on your Smartphone when you visit our offices, and find out more about the app here:

If you have a specific question that isn’t covered in our below FAQs, please call us any of our offices, or our new enquiry team on 0800 118 1500, so that we can help you.

Please do not visit any of our offices if you are showing any symptoms of COVID-19 (high temperature, persistent cough, or loss of taste and smell).

Can I just turn up and see my lawyer?

Although the majority of our staff are now working from the office, we still operate a rota system between working from home and working in the office within some of our teams.  Please call us to make an appointment, so that your lawyer can put aside the necessary time for you.  If you turn up on the off chance that your lawyer is available, then you may be disappointed.

Are all your offices open?

Yes, all our offices are open, and all reception doors are open and will remain unlocked during normal office hours.  

I don’t need to see a lawyer, can I just call in and drop off some documents, ID etc?

Yes, you can – but please be respectful of others who may be in the reception area, and maintain a sensible distance, so that all our clients feel comfortable.

I made an appointment – why would I still need to wait?

We hope that any waiting time will be kept to a minimum but, unfortunately, meetings may overrun, and a short wait may be unavoidable.  Our receptions will direct you to designated waiting areas.

What safety measures are in place in your offices and meeting rooms?

Offices:  Every employee has hand sanitiser and cleaning materials for their own desk space, which they will clean regularly.  We encourage all our staff to wash hands regularly and use the sanitiser provided.  

Additionally, we are now using non-contact thermometers to check the temperature of all our staff when they arrive at our offices each day - just another measure to make sure that we minimise risk to both our clients and staff.

All staff are encouraged to take a lateral flow test every 3-4 days.  If any staff test positive, they will follow government and corporate guidance to self-isolate appropriately.

Meeting rooms:  We have Perspex screens, sanitiser and cleaner in all our meeting rooms.  Meeting rooms are cleaned before every meeting.

For reassurance on how we are managing the health and safety risks in our offices, you can download our office risk assessment here:

You can also read how we are managing the risk of incoming mail at all our offices here

Should I wear a mask and bring my own hand sanitiser?

Although the requirement to wear a mask will be dropped from 27th January, you are welcome to wear one if you feel more comfortable doing so.

In any event, please sanitise your hands when you arrive, before your meeting.  You can either bring your own, or we have hand sanitiser available in our reception areas for your use. 

Are you open on Saturdays?

Not yet, but you can still call our New Enquiries Team on 0800 118 1500 on Saturdays until 12 noon.  Please check our website and social media pages for news of when normal Saturday openings will resume.

I want to pay a bill – what are my options?

  • We would still prefer our clients to please pay by bank transfer wherever possible, or a debit card payment using our secure online service on our payment page
  • If you are already attending an appointment at our Stourbridge office, then reception will be able to process a payment for you at that time. 
  • You can call our finance team on 01562 540908 who can take payment over the phone.
  • Cheques are accepted, where other means of payment are not possible, but obviously we want to continue to minimise cheque handling.
  • If you want to come into the office specifically to pay your bill, please call 01384 445850 to make an appointment with reception before setting out.
  • Cash can only be accepted at our offices, in person, but strictly by appointment so that a receipt can be issued

Can I still send documents to you rather than bringing them in?

Yes please - if you need to send documents to us, please scan and email directly to the legal team handling your matter.  If you are unable to scan, please post your documents to any of our offices and we will make sure they reach the right person.  If you have a smartphone you can use a downloadable free app that will allow you to scan using your phone and then email documents to us.  We are using Genius Scan which is quite simple and effective:  If you scroll to the bottom of their home page, you will see links to free downloads on Apple and Android devices.

I need a solicitor to swear a document / verify an ID1 form – can you do this?

Yes we can, but by appointment only - please call 0800 118 1500 to book

I’m not a client but I want to talk to someone about your services and whether you can help me with a legal problem – who should I call?

Please call our New Enquiries team on 0800 118 1500, Monday to Friday 8am - 6pm, and Saturday mornings from 9am to 12pm.  Please note that we have restricted staff to answer the phones on Saturday mornings, so we kindly ask for your patience if you are unable to get through immediately.

Our social media channels are also kept up to date with all developments as and when they arise. Please follow us on Facebook, Twitter and LinkedIn:

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